Frequently Asked Questions
What are the hardware requirements for hyperDENT?
Processor (minimum): Intel 805
Processor (recommended): Intel Core i7-980X
RAM memory (minimum): 2 GB
RAM memory (recommended): 8 GB
Graphics card (at least): OpenGL-compliant graphics card
Graphics card (recommended): NVIDEA with 256 MB, such as Quadro FX
Error-free operation cannot be guaranteed when using other graphics cards
What are the Software Requirements for hyperDENT?
- Windows® Vista
- Windows® 7
To ensure an error-free data exchange within hyperDENT® and hyperVIEW, the User Account Control has to be deactivated in Windows Vista and Windows 7.
To this purpose, proceed as follows: Click Start > Control panel and enter the string User Account Control in the search field. Deactivate the option in the dialogue displayed. Then close the dialogue.
What should I do when I get the omBof error message?
Microsoft Visual C++ 2005 SP1 is not installed.
Installation of Microsoft C++ 2005 SP1
If C++2005 SP1 does not solve the problem please add also Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package MFC
What should I do when I get the error message: Global settings are corrupt, missing or inaccessible, hyperDENT will close?
Settings are corrupt
In a crash or irregular shutdown of hyperDENT it may happen that the file settings.xml, which is normally updated when you quit, will be damaged.
Delete the settings.xml file in the file path:
(Info: AppData is a hidden file!)
hyperDENT starts with the default settings. Important => check the general settings in hyperDENT, especially file paths!
If a copy of settings.xml is available, copy it into the folder!
Note: Regularly update a copy of the settings.xml
After reading the backed-up copy hyperDENT starts again with the saved settings.
1) Errors in connection to anti-virus scans
– Error: Cannot open Toolpath file c:\…..\tmp.pof
– Zyklus unerwartet beendet
To ensure proper operation the following folders must be excluded from the antivirus scan.
N.B: At the moment the antivirus software WEBROOT is unable to allow you to select folders to be excluded from the antivirus scan. We recommend that you use an antivirus software that allows you to exclude folders.
To help us better assist you with your issues, we may require you to share your screen with us via remote control.
If so, please click on the link below to be directed to our Teamviewer download.
Don't Be Shy
If we didn’t answer all of your questions, feel free to drop us a line anytime.